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1. User Manual

← Knowledge Base

  1. FULL TEXT FOR PRINTING

  2. Introduction

  3. Customer and Specialist Definitions

  4. Your Support App, Specialist Sign-in, and Support Portal

  5. Quick-Start

  6. Setting up multi-factor authentication

  7. Ending A Session

  8. Analytics

  9. Specialists - Signing in to accept calls

  10. Customers - Launching the Support App

  11. 4 Types of Remote Support

  12. Direct download links

  13. Starting an on-demand session

  14. Start an unattended access session

  15. Accessing Features

  16. Transfer Files

  17. Chat

  18. Notes and Session History

  19. End Session Feature

  20. Reboot and Reconnect

  21. Request unattended access (during a session)

  22. Request remote control

  23. Accepting payment

  24. Conference call / Transfer call

  25. ADMINISTRATOR CONTROL PANEL

  26. WINDOWS STORE APP SETTINGS

  27. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP

  28. AUTOMATING YOUR REPAIRS

Feedback and Knowledge Base

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