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  1. (Unofficial) Macintosh Specialist

  2. 4 Types of Remote Support

  3. Accepting payment

  4. Accessing Features

  5. ADMINISTRATOR CONTROL PANEL

  6. Auto-route customer to specific technician

  7. AUTOMATING YOUR REPAIRS

  8. Branding icon not updating

  9. Chat

  10. Conference call / Transfer call

  11. Connect to customer, see only blank screen or sliver

  12. Controlling Kaspersky Remotely

  13. Customer and Specialist Definitions

  14. Customer Download Options: MSI vs. EXE

  15. Customers - Launching the Support App

  16. Direct download links

  17. End Session Feature

  18. Ending A Session

  19. Error 2502 or 2503 on install

  20. FULL TEXT FOR PRINTING

  21. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP

  22. Introduction

  23. Known issue on Windows 10 modern app, Specialist only

  24. Notes and Session History

  25. Older versions

  26. Quick-Start

  27. Reboot and Reconnect

  28. Request remote control

  29. Request unattended access (during a session)

  30. Scripted unattended install

  31. Slower than expected speeds

  32. Some Dual Monitor PCs require manual refresh

  33. Specialists - Signing in to accept calls

  34. Start an unattended access session

  35. Starting an on-demand session

  36. Sub-accounts

  37. Transfer Files

  38. Version 6.0 change highlights

  39. Version 6.2 Change Highlights

  40. Version 6.3 Change Highlights

  41. WINDOWS STORE APP SETTINGS

  42. Your Support App, Specialist Sign-in, and Support Portal

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