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  1. 4 Types of Remote Support

  2. Accepting payment

  3. Accessing Features

  4. ADMINISTRATOR CONTROL PANEL

  5. Analytics

  6. Auto-route customer to specific technician

  7. AUTOMATING YOUR REPAIRS

  8. Branding icon not updating

  9. Chat

  10. Conference call / Transfer call

  11. Controlling Kaspersky Remotely

  12. Customer and Specialist Definitions

  13. Customer Download Options: MSI vs. EXE

  14. Customers - Launching the Support App

  15. Direct download links

  16. End Session Feature

  17. Ending A Session

  18. Error 2502 or 2503 on install

  19. FULL TEXT FOR PRINTING

  20. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP

  21. Introduction

  22. Notes and Session History

  23. Older versions

  24. Quick-Start

  25. Reboot and Reconnect

  26. Request remote control

  27. Request unattended access (during a session)

  28. Scripted unattended install

  29. Securing your account with Multi-Factor Authentication

  30. Setting up Mac Remote Control on Mojave, Catalina, or newer

  31. Setting up multi-factor authentication

  32. Slower than expected speeds

  33. Specialists - Signing in to accept calls

  34. Start an unattended access session

  35. Starting an on-demand session

  36. Sub-accounts

  37. Transfer Files

  38. Version 6.0 change highlights

  39. Version 6.2 Change Highlights

  40. Version 6.3 Change Highlights

  41. Version 6.5 Change highlights

  42. WINDOWS STORE APP SETTINGS

  43. Your Support App, Specialist Sign-in, and Support Portal

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