All articles
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4 Types of Remote Support
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Accepting payment
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Accessing Features
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ADMINISTRATOR CONTROL PANEL
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Analytics
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Auto-route customer to specific technician
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AUTOMATING YOUR REPAIRS
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Branding icon not updating
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Chat
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Conference call / Transfer call
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Controlling Kaspersky Remotely
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Customer and Specialist Definitions
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Customer Download Options: MSI vs. EXE
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Customers - Launching the Support App
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Direct download links
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End Session Feature
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Ending A Session
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Error 2502 or 2503 on install
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FULL TEXT FOR PRINTING
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INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP
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Introduction
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Notes and Session History
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Older versions
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Quick-Start
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Reboot and Reconnect
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Request remote control
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Request unattended access (during a session)
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Scripted unattended install
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Securing your account with Multi-Factor Authentication
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Setting up Mac Remote Control on Mojave, Catalina, or newer
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Setting up multi-factor authentication
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Slower than expected speeds
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Specialists - Signing in to accept calls
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Start an unattended access session
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Starting an on-demand session
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Sub-accounts
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Transfer Files
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Version 6.0 change highlights
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Version 6.2 Change Highlights
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Version 6.3 Change Highlights
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Version 6.5 Change highlights
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WINDOWS STORE APP SETTINGS
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Your Support App, Specialist Sign-in, and Support Portal