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  1. 4 Types of Remote Support

  2. Accepting payment

  3. Accessing Features

  4. ADMINISTRATOR CONTROL PANEL

  5. Auto-route customer to specific technician

  6. AUTOMATING YOUR REPAIRS

  7. Branding icon not updating

  8. Chat

  9. Conference call / Transfer call

  10. Controlling Kaspersky Remotely

  11. Customer and Specialist Definitions

  12. Customer Download Options: MSI vs. EXE

  13. Customers - Launching the Support App

  14. Direct download links

  15. End Session Feature

  16. Ending A Session

  17. Error 2502 or 2503 on install

  18. FULL TEXT FOR PRINTING

  19. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP

  20. Introduction

  21. Notes and Session History

  22. Older versions

  23. Quick-Start

  24. Reboot and Reconnect

  25. Request remote control

  26. Request unattended access (during a session)

  27. Scripted unattended install

  28. Securing your account with Multi-Factor Authentication

  29. Setting up Mac Remote Control on Mojave, Catalina, or newer

  30. Setting up multi-factor authentication

  31. Slower than expected speeds

  32. Specialists - Signing in to accept calls

  33. Start an unattended access session

  34. Starting an on-demand session

  35. Sub-accounts

  36. Transfer Files

  37. Version 6.0 change highlights

  38. Version 6.2 Change Highlights

  39. Version 6.3 Change Highlights

  40. Version 6.5 Change highlights

  41. WINDOWS STORE APP SETTINGS

  42. Your Support App, Specialist Sign-in, and Support Portal

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