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  1. 4 Types of Remote Support

  2. Accepting payment

  3. Accessing Features

  4. ADMINISTRATOR CONTROL PANEL

  5. Auto-route customer to specific technician

  6. AUTOMATING YOUR REPAIRS

  7. Branding icon not updating

  8. Chat

  9. Conference call / Transfer call

  10. Connect to customer, see only blank screen or sliver

  11. Controlling Kaspersky Remotely

  12. Customer and Specialist Definitions

  13. Customer Download Options: MSI vs. EXE

  14. Customers - Launching the Support App

  15. Direct download links

  16. End Session Feature

  17. Ending A Session

  18. Error 2502 or 2503 on install

  19. FULL TEXT FOR PRINTING

  20. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP

  21. Introduction

  22. Known issue on Windows 10 modern app, Specialist only

  23. Notes and Session History

  24. Older versions

  25. Quick-Start

  26. Reboot and Reconnect

  27. Request remote control

  28. Request unattended access (during a session)

  29. Scripted unattended install

  30. Slower than expected speeds

  31. Some Dual Monitor PCs require manual refresh

  32. Specialists - Signing in to accept calls

  33. Start an unattended access session

  34. Starting an on-demand session

  35. Sub-accounts

  36. Transfer Files

  37. Version 6.0 change highlights

  38. Version 6.2 Change Highlights

  39. Version 6.3 Change Highlights

  40. WINDOWS STORE APP SETTINGS

  41. Your Support App, Specialist Sign-in, and Support Portal

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