Conference call / Transfer call

← 1. User Manual

If you have more than one Specialist, you can conference up to 10 technicians into one remote support session.  

Desktop

Windows Store app

  • Click Connection > Conference call

  • Type the e-mail address of the Specialist you want to add to a call

  • From the Customer-side system tray icon, choose Conference call

  • Type the e-mail address of the Specialist you want to add


You can also transfer calls between technicians by conferencing in another tech, then ending the session.  The session with the other Specialist will not be affected.

1. User Manual

  1. FULL TEXT FOR PRINTING
  2. Introduction
  3. Customer and Specialist Definitions
  4. Your Support App, Specialist Sign-in, and Support Portal
  5. Quick-Start
  6. Ending A Session
  7. Specialists - Signing in to accept calls
  8. Customers - Launching the Support App
  9. 4 Types of Remote Support
  10. Direct download links
  11. Starting an on-demand session
  12. Start an unattended access session
  13. Accessing Features
  14. Transfer Files
  15. Chat
  16. Notes and Session History
  17. End Session Feature
  18. Reboot and Reconnect
  19. Request unattended access (during a session)
  20. Request remote control
  21. Accepting payment
  22. Conference call / Transfer call
  23. ADMINISTRATOR CONTROL PANEL
  24. WINDOWS STORE APP SETTINGS
  25. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP
  26. AUTOMATING YOUR REPAIRS

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