There are two types of notes:  Public and private.

Public notes are related to the session you are conducting.  They are visible to you, your customer, and other Specialists who may connect to your Customer’s PC in the future.

You can add a “summary” or “tag” to each session.  This summary will be visible in the session history to show you work completed at-a-glance.

Private notes are only visible to Specialists.  Customers cannot see private notes, and they are visible in the Customer notes area across multiple sessions.

To view or add public notes:

Any notes that you type here will be visible to your customer, and automatically sent to them in session confirmations.

Once open, you can view private notes:

To view session history: