Accessing Features

← 1. User Manual

Instant Housecall provides features that you can access via the drop down menu (Desktop) or via the command bar and on the bezel (Windows Store App).

Desktop

Windows Store app

  • Features are available from the drop down menus at the top of the Specialist’s window

  • Open the command bar: right-click on the bezel (black frame)

  • Features are available on the bottom command bar, navigation on the top

1. User Manual

  1. FULL TEXT FOR PRINTING
  2. Introduction
  3. Customer and Specialist Definitions
  4. Your Support App, Specialist Sign-in, and Support Portal
  5. Quick-Start
  6. Setting up multi-factor authentication
  7. Ending A Session
  8. Specialists - Signing in to accept calls
  9. Customers - Launching the Support App
  10. 4 Types of Remote Support
  11. Direct download links
  12. Starting an on-demand session
  13. Start an unattended access session
  14. Accessing Features
  15. Transfer Files
  16. Chat
  17. Notes and Session History
  18. End Session Feature
  19. Reboot and Reconnect
  20. Request unattended access (during a session)
  21. Request remote control
  22. Accepting payment
  23. Conference call / Transfer call
  24. ADMINISTRATOR CONTROL PANEL
  25. WINDOWS STORE APP SETTINGS
  26. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP
  27. AUTOMATING YOUR REPAIRS

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