Accessing Features

← 1. User Manual

Instant Housecall provides features that you can access via the drop down menu (Desktop) or via the command bar and on the bezel (Windows Store App).

Desktop

Windows Store app

  • Features are available from the drop down menus at the top of the Specialist’s window

  • Open the command bar: right-click on the bezel (black frame)

  • Features are available on the bottom command bar, navigation on the top

1. User Manual

  1. FULL TEXT FOR PRINTING
  2. Introduction
  3. Customer and Specialist Definitions
  4. Your Support App, Specialist Sign-in, and Support Portal
  5. Quick-Start
  6. Ending A Session
  7. Specialists - Signing in to accept calls
  8. Customers - Launching the Support App
  9. 4 Types of Remote Support
  10. Direct download links
  11. Starting an on-demand session
  12. Start an unattended access session
  13. Accessing Features
  14. Transfer Files
  15. Chat
  16. Notes and Session History
  17. End Session Feature
  18. Reboot and Reconnect
  19. Request unattended access (during a session)
  20. Request remote control
  21. Accepting payment
  22. Conference call / Transfer call
  23. ADMINISTRATOR CONTROL PANEL
  24. WINDOWS STORE APP SETTINGS
  25. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP
  26. AUTOMATING YOUR REPAIRS

Feedback and Knowledge Base

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