Customers - Launching the Support App

← 1. User Manual

Your Customer can download the support app from your support portal (yourCompany.instanthousecall.com).  It can also be downloaded directly from your website via a direct download link.


New Customer

If your Customer has never used Instant Housecall before, they will need to download the support app.  


Repeat Customer

If your Customer has used Instant Housecall before, and you left it installed, there will be an icon on their desktop and an entry in Start > Programs > Instant Housecall to let them connect to you easily


Unattended Customer

If your Customer’s computer already has Instant Housecall installed and it is in unattended mode, he or she can launch the support app by right-clicking the system tray icon and choosing “Open Instant Housecall”.  

1. User Manual

  1. FULL TEXT FOR PRINTING
  2. Introduction
  3. Customer and Specialist Definitions
  4. Your Support App, Specialist Sign-in, and Support Portal
  5. Quick-Start
  6. Ending A Session
  7. Specialists - Signing in to accept calls
  8. Customers - Launching the Support App
  9. 4 Types of Remote Support
  10. Direct download links
  11. Starting an on-demand session
  12. Start an unattended access session
  13. Accessing Features
  14. Transfer Files
  15. Chat
  16. Notes and Session History
  17. End Session Feature
  18. Reboot and Reconnect
  19. Request unattended access (during a session)
  20. Request remote control
  21. Accepting payment
  22. Conference call / Transfer call
  23. ADMINISTRATOR CONTROL PANEL
  24. WINDOWS STORE APP SETTINGS
  25. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP
  26. AUTOMATING YOUR REPAIRS

Feedback and Knowledge Base

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