Customers - Launching the Support App

← 1. User Manual

Your Customer can download the support app from your support portal (yourCompany.instanthousecall.com).  It can also be downloaded directly from your website via a direct download link.


New Customer

If your Customer has never used Instant Housecall before, they will need to download the support app.  


Repeat Customer

If your Customer has used Instant Housecall before, and you left it installed, there will be an icon on their desktop and an entry in Start > Programs > Instant Housecall to let them connect to you easily


Unattended Customer

If your Customer’s computer already has Instant Housecall installed and it is in unattended mode, he or she can launch the support app by right-clicking the system tray icon and choosing “Open Instant Housecall”.  

1. User Manual

  1. FULL TEXT FOR PRINTING
  2. Introduction
  3. Customer and Specialist Definitions
  4. Your Support App, Specialist Sign-in, and Support Portal
  5. Quick-Start
  6. Setting up multi-factor authentication
  7. Ending A Session
  8. Specialists - Signing in to accept calls
  9. Customers - Launching the Support App
  10. 4 Types of Remote Support
  11. Direct download links
  12. Starting an on-demand session
  13. Start an unattended access session
  14. Accessing Features
  15. Transfer Files
  16. Chat
  17. Notes and Session History
  18. End Session Feature
  19. Reboot and Reconnect
  20. Request unattended access (during a session)
  21. Request remote control
  22. Accepting payment
  23. Conference call / Transfer call
  24. ADMINISTRATOR CONTROL PANEL
  25. WINDOWS STORE APP SETTINGS
  26. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP
  27. AUTOMATING YOUR REPAIRS

Feedback and Knowledge Base

(thinking…)