Quick-Start

← 1. User Manual

  1. Download the Specialist Sign-in, create an account if you do not already have one

  2. Sign-in as a Specialist

  3. Tell your customer to go to your support portal

  4. Ask your customer to click Download, Run, Start Session


You will be instantly connected, and you can view and control the remote computer.

1. User Manual

  1. FULL TEXT FOR PRINTING
  2. Introduction
  3. Customer and Specialist Definitions
  4. Your Support App, Specialist Sign-in, and Support Portal
  5. Quick-Start
  6. Setting up multi-factor authentication
  7. Ending A Session
  8. Specialists - Signing in to accept calls
  9. Customers - Launching the Support App
  10. 4 Types of Remote Support
  11. Direct download links
  12. Starting an on-demand session
  13. Start an unattended access session
  14. Accessing Features
  15. Transfer Files
  16. Chat
  17. Notes and Session History
  18. End Session Feature
  19. Reboot and Reconnect
  20. Request unattended access (during a session)
  21. Request remote control
  22. Accepting payment
  23. Conference call / Transfer call
  24. ADMINISTRATOR CONTROL PANEL
  25. WINDOWS STORE APP SETTINGS
  26. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP
  27. AUTOMATING YOUR REPAIRS

Feedback and Knowledge Base

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