There are two key pieces of software you and your customer will use:

• Support App, used by your customer

• Your customer downloads the support app to connect to you

• There are two versions of the support app available, Standard and Safe.  Details here

• Specialist Sign-in, used by technicians

• Desktop (Win32)

• Windows Store app (Windows 8.1 and higher)

• Technicians sign in as a Specialist when they’re available, and sign out when they are not.

When you create your account using the Specialist Sign-in, you will choose a “Support Portal” (yourCompany.instanthousecall.com).  Your support portal is where your customers go to download the support app.

(Customers can also download the Support App directly from your website or with a link that can be sent via email.)