Your Support App, Specialist Sign-in, and Support Portal

← 1. User Manual

There are two key pieces of software you and your customer will use:


  • Support App, used by your customer

    • Your customer downloads the support app to connect to you

    • There are two versions of the support app available, Standard and Safe.  Details here

  • Specialist Sign-in, used by technicians

    • Desktop (Win32)

    • Windows Store app (Windows 8.1 and higher)

    • Technicians sign in as a Specialist when they’re available, and sign out when they are not.


When you create your account using the Specialist Sign-in, you will choose a “Support Portal” (yourCompany.instanthousecall.com).  Your support portal is where your customers go to download the support app.


(Customers can also download the Support App directly from your website or with a link that can be sent via email.)

1. User Manual

  1. FULL TEXT FOR PRINTING
  2. Introduction
  3. Customer and Specialist Definitions
  4. Your Support App, Specialist Sign-in, and Support Portal
  5. Quick-Start
  6. Setting up multi-factor authentication
  7. Ending A Session
  8. Specialists - Signing in to accept calls
  9. Customers - Launching the Support App
  10. 4 Types of Remote Support
  11. Direct download links
  12. Starting an on-demand session
  13. Start an unattended access session
  14. Accessing Features
  15. Transfer Files
  16. Chat
  17. Notes and Session History
  18. End Session Feature
  19. Reboot and Reconnect
  20. Request unattended access (during a session)
  21. Request remote control
  22. Accepting payment
  23. Conference call / Transfer call
  24. ADMINISTRATOR CONTROL PANEL
  25. WINDOWS STORE APP SETTINGS
  26. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP
  27. AUTOMATING YOUR REPAIRS

Feedback and Knowledge Base

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