Your Support App, Specialist Sign-in, and Support Portal

← 1. User Manual

There are two key pieces of software you and your customer will use:


  • Support App, used by your customer

    • Your customer downloads the support app to connect to you

    • There are two versions of the support app available, Standard and Safe.  Details here

  • Specialist Sign-in, used by technicians

    • Desktop (Win32)

    • Windows Store app (Windows 8.1 and higher)

    • Technicians sign in as a Specialist when they’re available, and sign out when they are not.


When you create your account using the Specialist Sign-in, you will choose a “Support Portal” (yourCompany.instanthousecall.com).  Your support portal is where your customers go to download the support app.


(Customers can also download the Support App directly from your website or with a link that can be sent via email.)

1. User Manual

  1. FULL TEXT FOR PRINTING
  2. Introduction
  3. Customer and Specialist Definitions
  4. Your Support App, Specialist Sign-in, and Support Portal
  5. Quick-Start
  6. Ending A Session
  7. Specialists - Signing in to accept calls
  8. Customers - Launching the Support App
  9. 4 Types of Remote Support
  10. Direct download links
  11. Starting an on-demand session
  12. Start an unattended access session
  13. Accessing Features
  14. Transfer Files
  15. Chat
  16. Notes and Session History
  17. End Session Feature
  18. Reboot and Reconnect
  19. Request unattended access (during a session)
  20. Request remote control
  21. Accepting payment
  22. Conference call / Transfer call
  23. ADMINISTRATOR CONTROL PANEL
  24. WINDOWS STORE APP SETTINGS
  25. INSTALLING THE SUPPORT APP ON CUSTOMER MACHINES AT YOUR SHOP
  26. AUTOMATING YOUR REPAIRS

Feedback and Knowledge Base

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