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Your Support App, Specialist Sign-in, and Support Portal

There are two key pieces of software you and your customer will use:

  • Support App, used by your customer

    • Your customer downloads the support app to connect to you

    • There are two versions of the support app available, Standard and Safe.  Details here

  • Specialist Sign-in, used by technicians

    • Desktop (Win32)

    • Windows Store app (Windows 8.1 and higher)

    • Technicians sign in as a Specialist when they’re available, and sign out when they are not.

When you create your account using the Specialist Sign-in, you will choose a “Support Portal” (  Your support portal is where your customers go to download the support app.

(Customers can also download the Support App directly from your website or with a link that can be sent via email.)

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