Some Dual Monitor PCs require manual refresh

← 3. Known issues
This issue has been fixed in version 6.3
This issue has been fixed in version 6.3
This issue has been fixed in version 6.3


Issue
Connecting to some PCs with dual monitors occasionally requires a manual screen refresh, the screen may be slightly garbled or not updating.

Affects version
6.0, 6.2

Cause
Your customers monitors are not in numeric order.  To verify:
  • Right click the desktop, choose Screen Resolution
  • Under Change the appearance of your displays, the monitors are set up in the order [2][1] 
Windows reports the screen co-ordinates (0,0) on Monitor 1.  When [2] is to the left of [1] the operating system returns negative co-ordinates that cannot be rendered properly.

Workaround:  
  • Option 1: Put the monitors in sequential order
  • Option 2: Disable the secondary monitor

3. Known issues

  1. Connect to customer, see only blank screen or sliver
  2. Known issue on Windows 10 modern app, Specialist only
  3. Some Dual Monitor PCs require manual refresh

Feedback and Knowledge Base

(thinking…)