Kaspersky has feature in it called “Self-Defense” that may prevent you from managing it remotely until you tell Kaspersky that Instant Housecall is a trusted app.

You can either add Instant Housecall as a trusted app, or disable self-defense altogether.

These two articles from Kaspersky will walk you through how to make Instant Housecall a trusted Kaspersky app.

Add a trusted app:
http://support.kaspersky.com/7913

Disabling self-defense:
http://support.kaspersky.com/6596