Knowledge Base

← Instant Housecall Support

  1. 1. User Manual →

    1. FULL TEXT FOR PRINTING
    2. Introduction
    3. Customer and Specialist Definitions
    4. Your Support App, Specialist Sign-in, and Support Portal
    5. Quick-Start

  2. 2. General →

    1. Sub-accounts
    2. Scripted unattended install
    3. Customer Download Options: MSI vs. EXE
    4. Auto-route customer to specific technician

  3. 3. Known issues →

    1. Connect to customer, see only blank screen or sliver
    2. Known issue on Windows 10 modern app, Specialist only
    3. Some Dual Monitor PCs require manual refresh

  4. 4. What's new? →

    1. Version 6.3 Change Highlights
    2. Version 6.2 Change Highlights
    3. Version 6.0 change highlights

  5. Downloads →

    1. Older versions

  6. Troubleshooting →

    1. Controlling Kaspersky Remotely
    2. Branding icon not updating
    3. Slower than expected speeds
    4. Error 2502 or 2503 on install

  7. All articles →

    1. Controlling Kaspersky Remotely
    2. Older versions
    3. FULL TEXT FOR PRINTING
    4. Sub-accounts
    5. Connect to customer, see only blank screen or sliver

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