Knowledge Base ← Instant Housecall Support 1. User Manual → FULL TEXT FOR PRINTING Introduction Customer and Specialist Definitions Your Support App, Specialist Sign-in, and Support Portal Quick-Start 28 articles → 2. General → Sub-accounts Scripted unattended install Customer Download Options: MSI vs. EXE Auto-route customer to specific technician Securing your account with Multi-Factor Authentication 3. Known issues → Setting up Mac Remote Control on Mojave, Catalina, or newer 4. What's new? → Version 6.5 Change highlights Version 6.3 Change Highlights Version 6.2 Change Highlights Version 6.0 change highlights Downloads → Older versions Troubleshooting → Controlling Kaspersky Remotely Branding icon not updating Slower than expected speeds Error 2502 or 2503 on install All articles → Controlling Kaspersky Remotely Older versions FULL TEXT FOR PRINTING Sub-accounts Version 6.5 Change highlights 43 articles →