Knowledge Base

← Instant Housecall Support

  1. 1. User Manual →

    1. FULL TEXT FOR PRINTING
    2. Introduction
    3. Customer and Specialist Definitions
    4. Your Support App, Specialist Sign-in, and Support Portal
    5. Quick-Start

  2. 2. General →

    1. Sub-accounts
    2. Scripted unattended install
    3. Customer Download Options: MSI vs. EXE
    4. Auto-route customer to specific technician

  3. 3. Known issues →

    1. Known issue on Windows 10 modern app, Specialist only
    2. Some Dual Monitor PCs require manual refresh

  4. 4. What's new? →

    1. Version 6.3 Change Highlights
    2. Version 6.2 Change Highlights
    3. Version 6.0 change highlights

  5. Downloads →

    1. Older versions
    2. (Unofficial) Macintosh Specialist

  6. Troubleshooting →

    1. Controlling Kaspersky Remotely
    2. Branding icon not updating
    3. Slower than expected speeds
    4. Error 2502 or 2503 on install

  7. All articles →

    1. Controlling Kaspersky Remotely
    2. Older versions
    3. FULL TEXT FOR PRINTING
    4. Sub-accounts
    5. Connect to customer, see only blank screen or sliver

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