General

  1. filter detailed reports by company name

    when i go to my detailed monthly reports all customers are mixed and if i have a customer on contract it would be nice to provide unedited work logs.

    so maybe a filter would be nice to make reports to each company.

    1 vote
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  2. Need the ability to keep all notes together during reboots. Currently we have to copy from admin login (your website) to the new connection.

    If we loose connection due to data link or simply a reboot, the auto reconnect creates a whole new session and all notes are on the other connection (hard to keep info together) are not included as part of the current connection. Also, during these situations, no email summary is received (if setup). This requires us to pull notes/chat info from website which does not look the say as the email. Also, when this happens, the chat window continues to be present on specialist side, specialist can type in the chat window but it never post on customer side. When…

    1 vote
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  3. Support Linux

    You support Macs. Linux isn't that hard a port...

    2 votes
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  4. 1 vote
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  5. please let the APP settings same with on Website.

    please let the APP settings same with on Website.

    1 vote
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  6. Increase connectivity speed and speed of remote access

    Once connected, while navigating through the customers computer the speed is slow and choppy. Please address this issue.

    1 vote
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  7. Windows 10 client

    Would it be possible to resize and rearrange the tiles? By this I mean shrink and move the Feedback and Admin tiles out to the right, shrink the Waiting tile to a respectable size, and similarly the Unattended Access tiles, bringing them into a more prominent position. This would eliminate the need to go full screen just to see them. At the moment the interface may well be best suited for high res, low size touch screens, but rather awkward on a desktop client.

    Great work on the service though - I just used it to fix a Windows 10…

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for suggestions! After your first login, the feedback and admin tiles should be moved out of the way by default (ie, tucked away at the left of the screen, out of view until you scroll left). If you’re experiencing something different, please let me know.

    I’m not sure that shrinking the “Waiting for incoming calls” will have the effect that you desire — specifically bringing more real estate to the screen, which is what I assume you want. It needs to be in its own column, and shrinking it wouldn’t provide any benefit in that sense.

    If you can help me understand where the awkwardness is from your perspective, I’m all ears. I use the modern app from a desktop (and have for the past few years) every day. I may be blind to it because I’ve gotten used to it, and would love to hear your feedback.

  8. Where is the list of all the features of your remote software?

    Where is the list of all the features of your remote software?

    You had all the features listed before including being able to access the bios and/or wake the customer's computer.

    Do you still have these?

    1 vote
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  9. Auto decline after timeout

    At times, a client will start a session when I'm either not home or so late I've gone to bed. I've also had reconnects occur when I'm in bed too from work I was doing before. Usually the result of combofix. Can we make it so that after x minutes it disconnects with a prompt on both sides?

    10 votes
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  10. Instant Housecall API

    It would be fantastic to have a REST API for Housecall data. Most specifically, I would like to be able to store the computer's ID (suid perhaps?) along with that computer's record in my CRM. That way, when I or an employee views that computer in the CRM we can make an API call to see if the device is online and potentially pull in any data or history of remote sessions and notes related to that computer.

    The API would probably need two calls available. First, a call to list all of the computers that have Instant Housecall installed…

    2 votes
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  11. Activity Report Info

    I think it would be very useful if the information that got generated in the activity report would be placed in the body of the email that gets send out.

    0 votes
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  12. Integration with UVK

    Would give techs another great option

    2 votes
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  13. F8 or something like it.

    Single button press to reach out to techs. Similar to Soluto's F8

    4 votes
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  14. Message to press "Enter" in customer chat

    Can you put on the client side of the chat log a message to press enter to send their message, or maybe a ‘send message’ button that they can click on? Our clients are older, and never seem to know how to send us their message inside the chat box!

    10 votes
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  15. Windows 8 device buying tips

    If you're thinking about buying a Windows 8 device, here are my suggestions:

    1) there are two types of keyboards: Type and Touch. I strongly recommend the Type keyboard.

    2) there are two different flavours of the operating system: RT and Pro. Microsoft no longer refers to RT as "RT", they just call it "Windows". I'll call it RT here for the sake of clarity.

    RT allows you to run Windows 8 apps, but not legacy desktop apps (standard EXEs) -- just like how a Mac can't run iPad apps. The difference with Windows is that a Windows 8 desktop…

    11 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ask for username and password when connecting unattended

    I think it would be a good idea to have the ability to assign a username/password for unattended access. Or use existing username/password on the windows OS.

    4 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Bandwidth Monitor

    I would like to be able to monitor both the current bandwidth usage on the client machine (Upload / Download in mbps) as well as the total bandwidth usage during the remote session (total MBs used by customer computer and total MBs used by specialist computer for that one connection).

    5 votes
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  18. Autorun on Connect

    I would like instant housecall to automatically save a screenshot of the client machine when it connects as well as automatically initiate a custom command line

    1 vote
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  19. iphone app

    A client for the iphone

    5 votes
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  20. Do not steal focus when customer initiates chat

    When the user sends a chat message, do not steal focus. It is annoying, a flashing chat windows is plenty.

    7 votes
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