more than 2 monitor
you have discussed issues with 2 monitors on the client side, but have said nothing about more than two monitors. What is the maximum number of client monitors that Instant Housecall can support? Also, how many monitors are supported on the specialists computer: if the client has two monitors and the specialist had two monitors, will the specialist see the two client monitor on the two specialist monitors?
Thanks for reaching out.
Instant Housecall can support as many monitors as your customer has. They’ll appear as a scrollable surface, in the configuration your customer has chosen in display settings.
For example, if your customers has three monitors, one on the top and two on the bottom, you can scroll through them exactly as if you were looking at them.
On the modern app (ie, Windows Store app for 8.1/10), you can use the zoom functionality to zoom in on a single monitor or zoom out to see all of them at the same time. On the desktop app, you can change the zoom setting from Tools > Settings.
I hope that helps! If you have any other questions or if I can help in any other way, don’t hesitate to reach out any time.