Optional - enable 2-factor authentication for technician's account when signing into the specialist software.
Works ok till your phone is broken ! then what do you do and emails bounce
Is this still under consideration, it's been more than 4 years and no updates ??????
Tom Wilmot commented
I would like to see some type of 2nd Factor Authentication when logging in as specialist. I'm currently using Google Authenticator on some other sites.
Anything other than the single factor authentication currently in use now would be an improvement so I would definitely welcome certificate authentication as the second factor versus a one time password or code sent using SMS.
Would the cert be stored locally in my certificate store or are you thinking of a FOB or Smart Card / App (like Google Authenticator or the MS Version of Google Authenticator) ?
Given today's culture of technology breaches this feature request should rank high with every concerned IT service provider as well as their customers.Until another method is devised this is currently the best thing Instant Housecall could do to provide a high level of security to its customer base.
I know you guys are trying to keep costs down for your customers but please don't do it at the expense of security !
I for one am willing to pay a little extra for the peace of mind.....
Thanks for the suggestion!
How would you feel about certificate authentication vs two-factor authentication?