As a small computer repair shop that is gradually growing into an MSP I would like to see more choices/levels in the pricing structure such that I don't have to jump into a situation where I am paying for more than I might ever use in any given year depending on how much growth occurs.
Example: Could we see a level between Express & Professional that gives us say 200 unattended for a slightly higher monthly or annual cost.
It seems to me that Instant Housecall may be leaving money on the ground for those of us who are at the limits of the Express but no where near the Professional and instead of upgrading(because of the huge difference in cost)we end up making judgement calls and prioritizing who gets unattended and who doesn't by deleting some of our lesser used accounts on a regular basis.
Please consider providing a level between Express & Professional even if it is just an increase in the unattended count.