Stop making every new interact interupt what specialists are currently working on.
Ill be chatting with one customer and something will pop up from another and suddenly I've accepted a new call or given one person a confusing half sentence.
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Thanks for reaching out. I’ll see what we can do here. In the meantime, I recommend trying the modern app for Windows 10. The mechanics are a little different and will alleviate the issue you’re describing. You can download it from the Windows Store.