The file gets compressed as it is transferred, so no worries there. Instant Housecall’s file transfer is not as fast as I’d like. For larger transfers, like what you’re doing, I recommend OneDrive or DropBox (or Google Drive or anything similar).

Thanks for reaching out! Yes, prices are in US dollars. Please let me know if I can help in any other way.

Sorry for not updating this issue sooner. You can find a copy of the Mac Specialist at https://www.instanthousecall.com/SpecialistMacBeta.zip.

Please let me know if i can help in any other way.

This has been completed in the modern app. If you’d like to use a demo version that has this feature implemented, reach out and I’ll send you the beta.

This has now been moved into production. When your customer downloads the new software, the feature will be available in the customer system tray to hide the ribbon

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We’ve created a version that allows you to hide the floating wnidow (ribbon). It’s currently in beta, this feature will be rolled out with the next release. If you’d like to get on the beta to use the feature immediately, please open a ticket.

Thanks for reaching out. I’ll see what we can do here. In the meantime, I recommend trying the modern app for Windows 10. The mechanics are a little different and will alleviate the issue you’re describing. You can download it from the Windows Store.

This feature is now available in the Beta via Tools > Settings.

This feature is coming in the next version. It will be available from Tools > Settings.

Thanks for reaching out! It sounds like you’re looking for scripted unattended install, which you can find here:
https://instanthousecall.uservoice.com/knowledgebase/articles/353986-scripted-unattended-install

You’ll need to have it enabled on your account before you use it. To do that, simply open a ticket and make the request.

Instant Housecall can’t be installed through an RDP session, but the scripted unattended install should do the trick. Depending on how you deploy it, you might need to sc start ihcserver after you do it.

Hope that helps. Please let me know if I can help in any other way.

Express Edition customers can not upload their own icons. Visit the administrator control panel to do so. (admin.instanthousecall.com)
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In the next version, Express and Pro edition customers will both be able to configure the icon to look like whatever they want. In the administrator control panel, upload your icon. If you’d like to test this sooner rather than later, open a ticket and I’d be happy to activate it on your account.

Thanks for reaching out. The most likely culprit here is a conflict with a DisplayLink adapter. Check your customer’s drivers for DisplayLink, and if it exists, remove it then try reconnecting. If the problem persists, reach out again and I’d be happy to assist further.

Thanks for reaching out. It is possible to automatically select a technician by passing the specialistPreference in the HTML. Details can be found here:
http://instanthousecall.uservoice.com/knowledgebase/articles/303571-auto-route-customer-to-specific-technician

If that does not solve the problem for you, please reach out again and I would be happy to assist further.

Thanks for reaching out. You currently have the “Ask Customer for Contact Info” setting set to “Never”.

You can change the contact info setting in the administrator control panel (http://admin.instanthousecall.com).

Scroll down to Manage Specialists, then move the green dot to either “Always” or “New Customers”.

Should do the trick. Anything else you need, just say the word.

This issue has been fixed in version 6.3, currently in Beta. You can download the Beta version from the administrator control panel: http://admin.instanthousecall.com and it will be released into production soon.

Thanks for reaching out.

Instant Housecall can support as many monitors as your customer has. They’ll appear as a scrollable surface, in the configuration your customer has chosen in display settings.

For example, if your customers has three monitors, one on the top and two on the bottom, you can scroll through them exactly as if you were looking at them.

On the modern app (ie, Windows Store app for 8.1/10), you can use the zoom functionality to zoom in on a single monitor or zoom out to see all of them at the same time. On the desktop app, you can change the zoom setting from Tools > Settings.

I hope that helps! If you have any other questions or if I can help in any other way, don’t hesitate to reach out any time.

This is possible int he desktop app. Open chat, then click the button to send your screenshots to the remote computer.

Thanks for reaching out! The answer here is “Yes” and “No”. Let me explain…

If you’re using the desktop app (Win32), you can sort by color code, or any other heading. Many folks use this to group computers together.

If you’re using the modern app (Win8/10), you can also sort to group PCs together. Additionally you can use the search box to narrow down the PCs in your list.

The fields (name, company, phone, etc) are arbitrary. Some folks will use a naming convention or put the computer name int he “Company Name” field, for example.

No matter which option you choose, I think these options should solve what you’re trying to do.

If it doesn’t, reach out again and I would be happy to assist further.

Thanks for reaching out. It’s still available in the shopping cart at https://secure.instanthousecall.com/order/.

Includes 1 year of upgrades and support. 20% of your licence cost per year thereafter if you wish to upgrade. If you choose not to, you can continue on the version that you have at no additional charge.

You can remove unattended access without your customer’s permission.

Modern app:
- Choose the unattended customer from your list
- In the bottom app bar, choose “Delete”

Desktop app:
- Choose the unattended customer from your list
- Beneath the list, click the hyperlink, “Delete unattended access”