General
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Currently in use or not
LogMeIn has a feature where, as you start the process of beginning an unattended session, it will tell you if the "mouse and keyboard are currently in use" or "mouse and keyboard have been inactive for X hours and minutes' indicating whether the user is currently using the computer or if it is available for unattended support without disrupting the user.
90 votes -
Auto-Lock Workstations on exit
I've had clients complain if I had forgotten to manually lock their workstations (or server) after working with Instant Housecall. Now it's a habit but there are some other remote tools such as team viewer and logmein that do it automatically. It would be useful.
1 voteHi Allan Thanks for reaching out. The Modern Specialist App (Windows Store App) includes a drop down on the end of session dialog that lets you lock the customer’s computer, among other things. I’ll see what it would take to get this into the Win32 version, as well.
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Windows 10 client
Would it be possible to resize and rearrange the tiles? By this I mean shrink and move the Feedback and Admin tiles out to the right, shrink the Waiting tile to a respectable size, and similarly the Unattended Access tiles, bringing them into a more prominent position. This would eliminate the need to go full screen just to see them. At the moment the interface may well be best suited for high res, low size touch screens, but rather awkward on a desktop client.
Great work on the service though - I just used it to fix a Windows 10…
4 votesThanks for suggestions! After your first login, the feedback and admin tiles should be moved out of the way by default (ie, tucked away at the left of the screen, out of view until you scroll left). If you’re experiencing something different, please let me know.
I’m not sure that shrinking the “Waiting for incoming calls” will have the effect that you desire — specifically bringing more real estate to the screen, which is what I assume you want. It needs to be in its own column, and shrinking it wouldn’t provide any benefit in that sense.
If you can help me understand where the awkwardness is from your perspective, I’m all ears. I use the modern app from a desktop (and have for the past few years) every day. I may be blind to it because I’ve gotten used to it, and would love to hear your feedback.
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Auto decline after timeout
At times, a client will start a session when I'm either not home or so late I've gone to bed. I've also had reconnects occur when I'm in bed too from work I was doing before. Usually the result of combofix. Can we make it so that after x minutes it disconnects with a prompt on both sides?
10 votesGood thought, added it to the list…
If you sign out when you’re not available, it will prompt your customers to “Leave a message” for you. Would that do the trick in the meantime?
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Windows 8 device buying tips
If you're thinking about buying a Windows 8 device, here are my suggestions:
1) there are two types of keyboards: Type and Touch. I strongly recommend the Type keyboard.
2) there are two different flavours of the operating system: RT and Pro. Microsoft no longer refers to RT as "RT", they just call it "Windows". I'll call it RT here for the sake of clarity.
RT allows you to run Windows 8 apps, but not legacy desktop apps (standard EXEs) -- just like how a Mac can't run iPad apps. The difference with Windows is that a Windows 8 desktop…
11 votes -
Ask for username and password when connecting unattended
I think it would be a good idea to have the ability to assign a username/password for unattended access. Or use existing username/password on the windows OS.
4 votes
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