General
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Instant Housecall API
It would be fantastic to have a REST API for Housecall data. Most specifically, I would like to be able to store the computer's ID (suid perhaps?) along with that computer's record in my CRM. That way, when I or an employee views that computer in the CRM we can make an API call to see if the device is online and potentially pull in any data or history of remote sessions and notes related to that computer.
The API would probably need two calls available. First, a call to list all of the computers that have Instant Housecall installed…
2 votes -
Integration with UVK
Would give techs another great option
2 votesWe are ready to move forward on this. We need someone to work with to test and develop it. If you’re interested, please e-mail support@instanthousecall.com
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2 votes
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a more in depth report that allows notes and times to be shown for tax purposes
I have on my reports only 6 mo worth, but none of these reports can be used as records in taxes
2 votes -
Support Linux
You support Macs. Linux isn't that hard a port...
2 votes -
Updated Portal
Meh
"Modern Design" in general doesn't do anything for me. I see no benefit from the changes you made and would have been happy staying with the original design and having you use your time on more important things. To be honest, my clients are all established and they rarely, if ever, see the portal. Even of they did, not a needed change at all.
1 vote -
New Icon not distinctive or visible enough
Thank you for the new release. The change in design, however, isn't positive with regards to the IH icon. In the task bar, it's a white square with a very small blue logo in it. In the tray, it's all but impossible to distinguish as a white box with a little blue in the center.
A good graphic designer who knows how to make logos/icons pop could greatly improve it. That being said, what's the logo design supposed to call to mind? I don't get it.
1 vote -
Anyone have high system utilization for Windows 10 when accessing remotely?
I had a system, Windows 10, 1703, that was getting very high CPU utilization when Instant Housecall was connected. When disconnected utilization went down by 50%. Anyone else ever have this issue?
1 vote -
Auto-Lock Workstations on exit
I've had clients complain if I had forgotten to manually lock their workstations (or server) after working with Instant Housecall. Now it's a habit but there are some other remote tools such as team viewer and logmein that do it automatically. It would be useful.
1 voteHi Allan Thanks for reaching out. The Modern Specialist App (Windows Store App) includes a drop down on the end of session dialog that lets you lock the customer’s computer, among other things. I’ll see what it would take to get this into the Win32 version, as well.
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multiple windows in store app
I have one complaint and one like to have.
That obtrusive area at the top of a client session with chat and disconnect buttons keeps coming back during the session no matter how many times I close it. It often covers areas that I need to get to.
I have all but stopped using the Store version since it does not allow for more than one session at a time to be visible. Also, the non-store app allows for simple manipulation of the session window. Can something be done about this?
1 vote -
Silent client
I work for a school, and would like the option to make the client fully silent, no tray icon, and locked down service that only an admin can disable. We currently use a vnc product that works like this, and it is great as there is nothing for them to fool with.
1 vote -
sub accounts, organize by company or name at least?
Hi Corey, is it possible to make it so we can have containers or some way of organizing the sub accounts? For instance, by company or at least the ability to add a company category and then allow us to sort by columns?
Also, I don't recall if when i signed up there was a spot to mention how I heard about IHC, but I've been listening to the MTS and Tech Vets for years, so I wanted to let you know how I found out about IHC.
Thanks, kevin boynton
The Computer Doctor of Richmond1 vote -
Integration with comodo one
Comodo one offers an excellent msp platform but their remote client sucks ass, i rather use instant housecall but using them for separate is a hassle
1 vote -
filter detailed reports by company name
when i go to my detailed monthly reports all customers are mixed and if i have a customer on contract it would be nice to provide unedited work logs.
so maybe a filter would be nice to make reports to each company.
1 vote -
Need the ability to keep all notes together during reboots. Currently we have to copy from admin login (your website) to the new connection.
If we loose connection due to data link or simply a reboot, the auto reconnect creates a whole new session and all notes are on the other connection (hard to keep info together) are not included as part of the current connection. Also, during these situations, no email summary is received (if setup). This requires us to pull notes/chat info from website which does not look the say as the email. Also, when this happens, the chat window continues to be present on specialist side, specialist can type in the chat window but it never post on customer side. When…
1 vote -
1 vote
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please let the APP settings same with on Website.
please let the APP settings same with on Website.
1 vote -
Increase connectivity speed and speed of remote access
Once connected, while navigating through the customers computer the speed is slow and choppy. Please address this issue.
1 vote -
Where is the list of all the features of your remote software?
Where is the list of all the features of your remote software?
You had all the features listed before including being able to access the bios and/or wake the customer's computer.
Do you still have these?
1 vote -
Autorun on Connect
I would like instant housecall to automatically save a screenshot of the client machine when it connects as well as automatically initiate a custom command line
1 vote
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