General

  1. Android Specialist Client

    I would love to have the option of remoting into a clients system while out and about via an android phone or tablet.

    254 votes
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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. IOS Specialist Client

    Interested in an IOS Specialist client? Vote and leave feedback here on which form factor (tablet or phone), and connectivity (LTE or WiFi) you prefer.

    119 votes
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    35 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Currently in use or not

    LogMeIn has a feature where, as you start the process of beginning an unattended session, it will tell you if the "mouse and keyboard are currently in use" or "mouse and keyboard have been inactive for X hours and minutes' indicating whether the user is currently using the computer or if it is available for unattended support without disrupting the user.

    92 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Offline chat for unattended

    Hello, Have you considered implementing some sort of instant messaging capability so that the specialist would be able to send chat messages to an Unattended Access client such as 'remote session will begin in X number of minutes to address XYZ support request' so that there is less of a chance of accidentally interrupting the client and any work they may be doing?

    55 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Password store

    Would be nice to store passwords for user's machines in customer profile

    19 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. 12 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Windows 8 device buying tips

    If you're thinking about buying a Windows 8 device, here are my suggestions:

    1) there are two types of keyboards: Type and Touch. I strongly recommend the Type keyboard.

    2) there are two different flavours of the operating system: RT and Pro. Microsoft no longer refers to RT as "RT", they just call it "Windows". I'll call it RT here for the sake of clarity.

    RT allows you to run Windows 8 apps, but not legacy desktop apps (standard EXEs) -- just like how a Mac can't run iPad apps. The difference with Windows is that a Windows 8 desktop…

    11 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Message to press "Enter" in customer chat

    Can you put on the client side of the chat log a message to press enter to send their message, or maybe a ‘send message’ button that they can click on? Our clients are older, and never seem to know how to send us their message inside the chat box!

    10 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Auto decline after timeout

    At times, a client will start a session when I'm either not home or so late I've gone to bed. I've also had reconnects occur when I'm in bed too from work I was doing before. Usually the result of combofix. Can we make it so that after x minutes it disconnects with a prompt on both sides?

    10 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Do not steal focus when customer initiates chat

    When the user sends a chat message, do not steal focus. It is annoying, a flashing chat windows is plenty.

    7 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Apple Specialist Client

    I see mention of a Mac/Apple Specialist Client back in 2018.
    Any updates on this?

    I've got a few customers that would like to be able to use sub accounts from their Apple OS computers.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Enable option to capture computer login credentials

    You guys can put some code to grab customer's login credential at the start of session.
    "This feature is already available in Logmein Rescue App. "

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Remote Support Android Devices

    My client has several Android tablets in the field. Would be great to be able to install Instant Housecall on them. Bonus points if the process is much the same as it is on Windows: user has an app they tap on and type their problem, which initiates a remote support session. I know Android remote support is a tough nut to crack sometimes but even being able to just view their screen would be great. Maybe just ability to snap and see screenshots on demand would be an amazing help if trying to walk someone through something over the…

    6 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Supporting Android devices is dependent on the firmware on the device. It’s only available on select firmware. Beyond that, these types of apps aren’t allowed in the Google Play store, which means that you have to walk your customers through the process of allowing uncertified apps. From a support and maintenance perspective, this type of app is extremely challenging.

    We’re a small company, and as such, we have to allocate our resources accordingly. In the end, building a better Mac experience is a higher priority than this for a variety of reasons including those that I’ve outlined above. Adding Windows features also take higher priority. So at least until Mac is improved, and probably after that, we do not plan to provide remote support to Android devices. While it is definitely on my radar, I don’t think I can promise it any time soon. I know that’s not the answer…

  14. Bandwidth Monitor

    I would like to be able to monitor both the current bandwidth usage on the client machine (Upload / Download in mbps) as well as the total bandwidth usage during the remote session (total MBs used by customer computer and total MBs used by specialist computer for that one connection).

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. iphone app

    A client for the iphone

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ask for username and password when connecting unattended

    I think it would be a good idea to have the ability to assign a username/password for unattended access. Or use existing username/password on the windows OS.

    4 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. F8 or something like it.

    Single button press to reach out to techs. Similar to Soluto's F8

    4 votes
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  18. Windows 10 client

    Would it be possible to resize and rearrange the tiles? By this I mean shrink and move the Feedback and Admin tiles out to the right, shrink the Waiting tile to a respectable size, and similarly the Unattended Access tiles, bringing them into a more prominent position. This would eliminate the need to go full screen just to see them. At the moment the interface may well be best suited for high res, low size touch screens, but rather awkward on a desktop client.

    Great work on the service though - I just used it to fix a Windows 10…

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for suggestions! After your first login, the feedback and admin tiles should be moved out of the way by default (ie, tucked away at the left of the screen, out of view until you scroll left). If you’re experiencing something different, please let me know.

    I’m not sure that shrinking the “Waiting for incoming calls” will have the effect that you desire — specifically bringing more real estate to the screen, which is what I assume you want. It needs to be in its own column, and shrinking it wouldn’t provide any benefit in that sense.

    If you can help me understand where the awkwardness is from your perspective, I’m all ears. I use the modern app from a desktop (and have for the past few years) every day. I may be blind to it because I’ve gotten used to it, and would love to hear your feedback.

  19. Whiteboard

    Need a whiteboard function for those customers that can’t find the helpdesk icon.

    3 votes
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  20. Have capability to Run disk that is In specialist PC and install on Client PC

    Have capability to Run disk that is In specialist PC and install on Client PC. I would like to be able to insert a disk in my computer and run that disk on my clients PC. Some disk that I receive have encrypted data and must have the disk present to be able to run the install correctly.

    3 votes
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